At Pivot Point Change Management, I specialize in empowering individuals and organizations to navigate change with confidence, clarity and heart. By listening to the unique situation you are in with empathy, we work to find the best way forward with practical solutions.

Change can be hard, but together, we can build a bright future!

Company summary: At Pivot Point Change Management, we combine expertise in strategic human resource management with a deep understanding of each client’s unique challenges. Our approach delivers measurable results for organizations and individuals navigating transition—building sustainable practices, resilient teams, and a strong foundation for lasting success.

Mission statement: To empower individuals and organizations through tailored change management solutions that honor every voice involved—creating meaningful, achievable, and lasting results.

Vision Statement: To be a trusted partner in delivering compassionate, high-quality, and results-driven transition strategies that foster confidence, acceptance, and success through change.

Background: As a member of the “sandwich generation,” I’ve spent years advocating for both my children and my parents—an experience that taught me how to navigate the complexities of the BC healthcare system with compassion and persistence. Over the past decade, I’ve developed a deep understanding of the processes, paperwork, and partnerships that help families support loved ones through independent living, assisted living, and full-care transitions.

I hold a Master of Arts in Interdisciplinary Studies from Royal Roads University, with a specialization in Human Resource Innovation. My work is driven by a passion for fostering meaningful, self-affirming workshops and strategies that align organizational objectives with personal growth. Through this approach, I aim to create sustainable, people-centered change.

In my coaching practice, I draw on the GROW model to help individuals reflect on their current state, acknowledge where they are in the transition process, and uncover insights that guide them toward purposeful action. I believe that change—when met with empathy and intention—is an opportunity for transformation. My goal is to cultivate environments where people feel safe, valued, and empowered to thrive.

CEO, Stephanie Oslund, MAIS.
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  1. Individuals: Custom solutions created for unique life transitions such as retirement, moving, and estate management.

  2. HR and Organizational Development Professionals: Teams requiring expert guidance to support workplace transformations.

  3. Community-Based Senior Support Ecosystem: Create structured onboarding process for cultural inclusivity that promotes collaboration.

  4. Managers and Executives: C-Suite Leaders implementing strategic initiatives.

  5. Small to Medium-Sized Enterprises (SMEs): Companies navigating growth for structural, technological, or cultural shifts.

“The purpose of life is to live it, to taste experience to the utmost, to reach out eagerly and without fear for newer and richer experience.”

— Eleanor Roosevelt

"I used to believe that prayer changes things, but now I know that prayer changes us and we change things".

—Mother Teresa

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1:1 Coaching

Navigate transitions:

Life coaching, healthcare navigation, paperwork filing, estate management, and moving services.

Less than 5hrs: $150/hr

5 hour package = $120/hr

Over 5 hours = $100/hr

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Group Workshops

Training & Support Materials:

Facilitation in team-building, self-assessments, conflict resolution, EQ & cultural safety training, and employee onboarding guides.

Starting at $949 per session* for 12 employees**

*Additional sessions can be booked.

**$20 for extra employees.

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Strategy Planning

Implementation Roadmap:

Consultation to align change strategies with organizational and personal values with metrics for success and ongoing feedback mechanisms.

Starting at $425*

*based on 3 hours of coaching & preparation time with three to four sessions with accompanying homework.

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Complete Package

Comprehensive Plan:

Stakeholder analysis, communication strategy, milestone tracking, risk assessment, mitigation and full report.

Starting at $2250*

*based on 1 hr pre & post meetings, 3 hrs of coaching, 4 hrs research, 2 hr survey administration and 4 hrs of preparation time.

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All packages come with a 20 minute complementary consultation

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  • Ontario Caregiver Organization has fantastic resources that will allow you to be resilient. Find more information on their website:

    https://learning.ontariocaregiver.ca/

  • I’ve heard it said that you only live once, but I disagree. You live everyday and only die once, which makes it hard to come to terms with the end. I have learned from some of the best death doula’s and would love to pass on some words of wisdom.

    Understanding where each person is emotionally, without judgement, is the key to unlocking the forward momentum needed to start planning. I’ve learned from personal experience that when it scomes to having an open conversation with those that matter so much to you, may require a professional to mediate and objectively understand what the individual needs to process through this journey.

    Here are some resources that helped me wrap my mind around what was happenin so that I could embrace and accept the final moments with my mom.

    https://www.dyingwithdignity.ca/

    http://www.virtualhospice.ca

    http://advancecareplanning.ca

    www.spaltc.ca/resource-library/

  • Regularly updating this form during a hospital stay can help ensure clear communication with the healthcare team and facilitate a smoother transition during discharge. For more detailed guidance, consider reviewing resources on navigating the BC healthcare system and discharge planning.

    Form

  • Understanding and Coping with Anticipatory Grief

    Grief is often associated with loss after it happens, but what about the grief that arises in anticipation of loss? Anticipatory grief is the emotional response to an impending loss, frequently experienced when a loved one is terminally ill or facing significant changes. This type of grief isn’t limited to death—it can also emerge from major life shifts, such as cognitive decline, relationship transitions, or career changes.

    What is Anticipatory Grief?

    Unlike traditional grief, which follows a loss, anticipatory grief develops as you prepare for change. It can fluctuate in intensity, shifting as circumstances evolve. Both caregivers and those facing loss may experience it simultaneously, adding emotional complexity.

    Common signs of anticipatory grief include:

    • Persistent thoughts about the upcoming loss

    • Heightened anxiety and fear of the unknown

    • Feelings of loneliness or withdrawal

    • Increased irritability or mood swings

    • Guilt or regret over past actions

    Despite its prevalence, anticipatory grief is not widely recognized, even by those experiencing it. This can lead to feelings of isolation, making support networks especially important.

    The Intersection of Ambiguous Loss

    In some cases, anticipatory grief can overlap with ambiguous loss, which occurs when a person is physically present but emotionally or cognitively absent. This can happen in situations such as dementia, brain injuries, or substance dependency. Because there is no clear resolution, this type of grief can feel continuous and unresolved. Recognizing this overlap can help individuals seek the appropriate coping strategies and support.

    The Importance of Community & Self-Care

    As you navigate significant changes, prioritizing self-care is essential. Regularly check in with yourself, acknowledge your emotions, and seek out ways to meet your needs. Whether through counseling, support groups, or moments of self-reflection, allowing space for your emotions can be deeply beneficial.

    Visualizing Your Emotional Load

    Imagine carrying a backpack filled with your worries, hopes, fears, and expectations. At the end of each day, take a moment to set it down. You might visualize:

    • Placing it on a shelf

    • Storing it in a safe place

    • Hanging it up as a reminder that you can pick it up later

    • Leaving it outside to give yourself space to breathe

    Practicing this regularly can help ease emotional burdens and create a sense of relief and presence in your daily life.

    Creating a Personalized Care Plan

    Developing an intentional approach to self-care can help you manage anticipatory grief more effectively. Consider reflecting on the following prompts:

    • One activity I enjoy and plan to do by (date/time): _______________

    • Three qualities I respect and admire about myself: _______________

    • A specific way I will take care of myself this week: _______________

    • What past coping strategies have helped me through challenges? (e.g., journaling, walking, deep breathing, calling a friend) _______________

    • Who are the people in my support system? (e.g., friends, family, online communities) _______________

    • Who can I reach out to for support?

      • Name: _______________ Phone #: _______________

      • Name: _______________ Phone #: _______________

      • Name: _______________ Phone #: _______________

    Grief—whether anticipatory, ambiguous, or conventional—can be overwhelming, but you don’t have to face it alone. By acknowledging your emotions, seeking support, and making space for self-care, you can navigate this experience with resilience and strength.

    Support Services:

    Books:

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Change

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I look forward to connecting with you and exploring how we can create meaningful change together.

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